Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide through enquiry and contact forms, such as:

• Name
• Phone number
• Email address
• Company name
• Business or product requirements
• Information provided in your message or enquiry

We may also collect basic technical information, such as browser type, device information, IP address, pages visited, and general website usage data.

2. How We Use Your Information

The information we collect may be used to:

• Respond to your enquiries and requests
• Provide product and business information
• Understand your requirements
• Prepare quotations or respond to product-related requests
• Communicate with existing and potential customers
• Improve our website and user experience
• Maintain website security
• Meet applicable legal and business requirements

We use personal information only for relevant business and website purposes.

3. Product & Business Enquiries

Nenon Dairy serves both individual visitors and business customers, including manufacturers, food businesses, dairy companies, nutrition businesses, distributors, and institutional buyers.

When you submit a product enquiry, we may use the information provided to understand your requirements, discuss product details, provide relevant information, and respond to your commercial enquiry.

Sensitive Information

Please do not submit unnecessary sensitive personal information through general enquiry forms.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and analyse website performance.

You can manage or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

5. Sharing of Information

Nenon Dairy does not sell your personal information.

We may share information with trusted service providers or business partners when reasonably necessary to operate the website, respond to enquiries, provide requested services, maintain security, or fulfil legal requirements.

We take reasonable steps to ensure that information shared with service providers is handled appropriately.

6. Data Security

We take reasonable measures to protect the personal information we collect from unauthorised access, misuse, loss, alteration, or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure. Visitors should also take appropriate precautions when sharing information online.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, maintain business records, respond to enquiries, meet legal requirements, or protect our legitimate business interests.

When information is no longer required, it may be deleted or securely disposed of where appropriate.

8. Your Privacy Choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information. You may also request to withdraw consent where applicable.

If you have questions about your personal information or want to make a privacy-related request, you can contact Nenon Dairy using the contact details provided on the website.

9. Third-Party Services

Our website may use third-party services for functions such as website analytics, communication, security, or other website-related activities. These third parties may have their own privacy policies and data-handling practices.

We encourage visitors to review the relevant policies when using third-party services.

10. Children's Privacy

Our website is primarily intended for general visitors and business customers. We do not knowingly collect personal information from children through our website.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

11. Changes to This Privacy Policy

Nenon Dairy may update this Privacy Policy when necessary to reflect changes in our business practices, website, technology, or applicable requirements.

Any changes will be reflected on this page along with the updated date.